Effective Date: 01 Dec 2025

1. Introduction

Surety is committed to protecting your privacy and ensuring the secure handling of your personal data. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

2. Information We Collect
We may collect the following information:

A. Personal data provided by you (e.g., name, email, contact details, location).

B. Details about your claim and damage details provided by you (e.g., type of damage, damaged item..etc).

C. IBAN information provided by you (if applicable).

In the event that any additional information not mentioned above is to be collected and shared, the customer will be notified and their consent will be obtained.

3. How We Use Your Information
We use collected data for:

A. Providing and improving our services.

B. Contacting you to provide our services.

C. Complying with legal obligations.

4. Data Sharing & Security
We do not sell your personal data. We may share it with trusted third parties for the purpose of processing the request, in accordance with specified requirements and non- disclosure agreements executed between the parties. We use security measures to protect your data.

5. Your Rights
You have the right to:

A. Access and update your personal data.

B. Request deletion of your data (with exceptions).

C. Object to certain processing activities.

6. Data Retention
We retain the data as per the regulatory requirements in Saudi Arabia.

7. Changes to This Policy
 This policy may change in accordance to our assessments and also to cope with modifications introduced by the regulatory authorities. Continued use after changes constitutes acceptance.

8. Contact Us
For inquiries, contact: info@suretysa.com